I love grilling and with all the warm weather - and a fantastic deck where I live, it's time.
I researched and then chose this Weber 22.5" One-Touch Silver Charcoal Grill and some accessories.
I have some preferences when it comes to hardware stores, but I wanted to make sure I gave myself the best experience.
I called a local hardware store to get their prices on my grill and items. They did their best to help me, but didn't make a list and kept putting the phone down to go find individual items and I had to keep a running total of their prices. It was OK, but not the best experience ever. They didn't have exactly what I wanted either, so that wasn't great. After that, I did everything online as you might expect. I used the websites of the following stores in this order of preference.
- Home Depot
- True Value
2) Add to Cart and Continue Shopping The toughest part about all those other stores was trying to find the things I wanted, add them to my cart and then keep going. Home Depot wanted me to create an account every time I added something to my cart and I eventually just stopped using the site. Lowes didn't ask me about an account until I was ready to check out. I still didn't do it, but they were polite.
3) Pick up at my Local Store This was absolutely killer at Lowes. First, their detection software correctly placed me after I gave them my zip code. The other stores were either wrong or did an auto-detect that placed me several towns away where my internet provider's offices are. Once I set my local Lowes store and told them that I was picking things up there, they didn't show me things that were not available at that store. The others were all over the place - showing me things and even letting me add them to my cart before showing me that they were out of stock or only available online.
1) Fast I know it's good to be patient, but I work on these here interwebz all day. The speed of the site is important, and the Lowes site rocked it. Additionally, they offer 20 minute pickup of my order. So, I placed the order and printed my pick-up claim, and within 20 minutes they called me to tell me that my order was waiting for me at the customer service desk.
Lowes - you surprised me! Nice going!
PS - Lowes has guest Wifi. I used it to add this note.